Privacy Policy for TicketSoft

Effective Date: 29^th August 2025
Publisher: TicketSoft Inc.
Address: 251 Little Falls Dr, Wilmington, DE, 19808-1674, United States
Contact: support@ticketsoft.io

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1. Introduction

TicketSoft (“we,” “our,” or “us”) values your privacy. This Privacy Policy explains how we collect, use, store, and share your personal information when you use our app (“TicketSoft”) and related services. By using our app, you agree to the practices described in this Privacy Policy.

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2. Information We Collect

We collect the following types of information:

Personal Information

• Name
• Email address
• Phone number

Non-Personal Information

• Device information (type, OS, version)
• Usage analytics
• Crash reports

What We Do Not Collect

• Location data (GPS or IP-based)
• Sensitive data such as health, financial, or government ID information

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3. How We Use Your Information

We use your information for the following purposes:

• Account creation and authentication
• Analytics to improve app performance and user experience
• Customer support to resolve issues and respond to inquiries

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4. Sharing Your Information

We may share your data only in the following circumstances:

• Service Providers: With trusted third-party partners (e.g., AWS for cloud hosting, analytics providers) who process data on our behalf.
• Legal Requirements: If required by law, regulation, or legal process.

We do not sell your personal information.

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5. Data Storage & Security

• On Device: We store minimal data (encrypted credentials for login persistence). A refresh token is stored for up to 1 year, and a JWT access token is rotated daily. Logging out removes all stored data from your device.
• On Servers: Your data is stored on secure servers hosted by Amazon Web Services (AWS).
• Security Measures:
• JWT-based authentication
• HTTPS encryption for data transmission
• Limited user access to personal and shared event data

Currently, we do not have an automatic data deletion policy on our servers, but you may request deletion at any time (see Section 6).

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6. Your Rights

As a user, you have the following rights:

• Access & Correction: You can request access to or correction of your personal data.
• Deletion: You can request deletion of your account and personal data from our servers.
• Withdrawal of Consent: You may withdraw consent to data processing by contacting us, but this may limit your ability to use the app.

Requests can be made by emailing us at support@ticketsoft.io.

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7. Legal Basis for Processing (GDPR Compliance)

We process your personal data under the following lawful bases:

• Contractual necessity: To provide you with ticketing services.
• Legitimate interests: For analytics, fraud prevention, and app improvement.

We comply with the EU General Data Protection Regulation (GDPR) for users in the European Economic Area (EEA).

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8. Data Retention

• On Device: Data is removed upon logout or app deletion.
• On Servers: Personal data is retained until you request deletion.

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9. Children’s Privacy

Our app is intended for adults. We do not knowingly collect data from children under 18.

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10. Updates to This Policy

We may update this Privacy Policy from time to time. The updated version will always be available within the app and on our website, with the “Effective Date” updated accordingly.

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11. Contact Us

For questions, concerns, or data requests, please contact us at:
TicketSoft Inc.
Email: support@ticketsoft.io
Address: 251 Little Falls Dr, Wilmington, DE, 19808-1674, United States